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• Do all your meats look as good as in the pictures?​

  • Yes! All the photos were taken by us - nothing is touched up or photo-shopped. Please understand that these are natural products that are prepared in our store so there will always be some variations in colour, texture and preparation. Our packaging is designed to keep everything fresh so could also squash some items down a little - this won't effect the fantastic flavours.

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• What happens when I place an order?

  • Shortly after you place your order, we'll send you an email to confirm we've received it.

  • We'll then check that the items you've selected are in stock, and send you a confirmation email that has details for the pickup. ​​

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• What if items are out of stock?

  • Our quality meats are prepared fresh daily, so we're usually well stocked. Some items do run out very quickly so if there's a shortage, we'll contact you to either arrange a substitute, or schedule your order to be provisioned as soon as we're able to. 

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• How long before I can pickup my order?

  • Once you have received your order confirmation email, please allow 30 minutes before you come to the store for pickup - usually orders that are placed before midday are able to be picked up on the same day (pending stock availability). If we need more time we'll call you on the phone number you have provided to let you know.​​​​​

• How do I pay for my order?

  • The quickest and easiest way to pay is online through our web store using a credit card or or Paypal.

  • If you're not comfortable paying online we can accept payment by most credit cards over the phone, or tap and pay in-store, or Direct Debit to our bank account. Please call us in store on (07) 3393 4321 to arrange manual payment, and allow 2-3 business days for Direct Debit to clear.

  • For the duration of the current crisis we are not able to accept cash payment on delivery unless you've spoken to us first - payment must be received before we commence delivery.

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• Can I return my order?​

  • If you're not satisfied for any reason please contact us immediately at the store and we'll do our best to resolve the issue. For safety reasons we cannot accept returns on any meat, eggs, refrigerated or frozen goods.

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